Fleet Insurance FAQ

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Fleet Insurance FAQ

Flock for Motor Fleets

Flock for Motor Fleets

As a fleet manager, how can I control my insurance costs?

How is my Time to Report Rebate Calculated?

How is my Safety Rebate Calculated?

Where can I get a Taxi Fleet insurance quote?

Buying Motor Insurance

Does Flock offer insurance for courier fleets?

Does Flock offer insurance for taxi fleets?

Does Flock offer insurance for self-drive hire fleets?

Does Flock offer insurance for own goods delivery fleets?

Does Flock offer insurance for wholesale food distribution fleets?

Where can I get a quote for courier fleet insurance?

Where can I get a quote for own goods delivery fleet insurance?

Do you charge any payment processing fees?

How will I pay for my policy?

Which telematics providers are compatible with Flock?

We're a new company, can we still get motor insurance?

Do you charge for vehicle adjustments midterm?

I already have an insurance broker. Can I still get a quote from Flock?

Can I add something to my policy outside my current limits?

What do I do if I don't have telematics?

Can I get an estimate of how much I’ll pay?

Close Brothers Finance - Help Guide

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Policies and Coverage

What is an API Key?

Where can I find my policy documents?

What happens if I drive far more than anticipated? Is there a limit to how much I'll pay each month?

Are there any transaction fees that apply to my policy?

Do you charge fees for vehicle adjustments midterm?

How does Flock reward safer driving?

Driver Referral FAQ

What is Admiral / Admiral Pioneer / Able Insurance?

What is Haven/Granite/Acorn?

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Motor Customer's Portal

How to add vehicles to your policy

How to access my policy documents in the Flock portal

How to amend or remove existing vehicles from your policy using the Flock portal

How soon after adding a vehicle to the portal will it be on cover?

How to use your Flock portal

How Do I Access Historical Policy Data?

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Telematics

What is Incident Detection?

Rebates

What is a Loss Ratio?

How does connectivity impact my rebate?

How do I qualify for a rebate and how is it calculated?

When are rebates paid?

How is the rebate calculated?

Will the current Usage-Based and Vehicle-Based pricing still be available?

What does Flock do if the device is disconnected and off the road?

What happens if I add or remove vehicles? How does this impact the calculation?

What happens if I go below my estimated mileage?

What happens if I go above my estimated mileage?

What will you base the estimated mileage on if there is no telematics data available?

How is the Mileage Rebate score calculated?

How is the Safety Score and rebate calculated?

How to Reduce Loss Ratio

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Safety Insights

How is the Safety Score calculated?

Why might my data be unreliable?

What are Safety Insights?

How do I access the Safety Insights feature? Where do I see my Safety Insights?

Can I integrate my in-cab cameras or other technology with the insights tool?

How does Flock use the data from my connected vehicles?

How regularly is the data updated?

What impact does inaccurate telemetry data or poor GPS have on my rebate?

Can I get more information about a specific trip if I feel it’s inaccurate?

Was the vehicle really travelling at that speed?

How confident is Flock in the quality of the data?

What if I (or one of my drivers) disagree with the data the Fleet Portal is showing me?

Why am I not seeing any data in the portal and does my vehicle need to be connected?

How can I improve my Safety Score?

Will I be rewarded for safer driving?

What do the speeding bands mean?

Will I be penalised for speeding?

Is the Safety Score taking into account any other risk factors that existing telematics account for?

Why the focus on speeding?

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