Incident Detection uses telematics devices to monitor driving events in real-time. When a potential incident is detected, the fleet manager will receive immediate alerts, ensuring prompt awareness and faster incident reporting.
How Incident Detection Works
- Telematics Integration: Flock uses telematics devices (supported devices are Matrix Nano and Geotab) to detect incident events using the accelerometer and GPS.
- Processing: Incident data is analysed to provide a severity level and a confidence score indicating the likelihood that the incident occurred.
- Immediate Response: Notifications are sent to fleet managers via email and SMS, enabling quick reporting of the incident.
- Reporting: Incidents can be reported digitally straight after the notification.
Ensuring Correct Contact Details
Having accurate contact details is essential for timely notifications. Each policy should include at least one claims contact for both SMS and email. If contact information changes, it should be updated promptly to avoid service disruptions.
Add your claim contact details in the Flock Fleet PortalWhat to Do If Contact Details Are Incorrect
If you believe we have the incorrect contact details for your fleet, please contact Flock Support in the chat on the bottom right of this page. Accurate contact details are vital for the effectiveness of Incident Detection.
Incident Detection Not Available?
If your current telematics device does not support incident detection, the best approach is to get in touch with Flock Support using the chat at the bottom of the page.
By integrating telematics technology, Flock's incident detection system ensures that fleet managers are quickly informed of any incidents, facilitating faster response times. This process is crucial in managing fleet insurance costs effectively. Ensuring correct contact details and updating them as necessary helps maintain seamless communication, essential for the smooth operation of telematics insurance services. If the current telematics device lacks incident detection capability, Flock Support is available to assist in finding a solution, highlighting the importance of choosing the right insurance technology for your fleet.