How do I make a motor claim?

How do I make a motor claim?

If you or one of your drivers has been involved in an accident, it's crucial to notify us within 24 hours, no matter who is at fault. You have two primary methods to report a motor claim:

1. Via the Flock Portal (Recommended): A streamlined online form allows you to notify us of an incident efficiently. Please note, this is not currently available for Taxi policies underwritten by Haven Insurance (these policy numbers start with HAVFL).
2. Via the hotline:
   1. Policies starting with HAVFC or HAVFL: Our dedicated Haven Claims Service is available 24/7, 365 days a year at 0113 487 1074.
   2. Policies starting with R-000: Our dedicated Davies Claims Service is available 24/7, 365 days a year at 0344 856 2215.
   3. Policies starting with ADMFL: Our dedicated FMG Claims Service is available 24/7, 365 days a year at 0344 243 8657.

If choosing one of the hotline options above, please scroll down to see the information you will need at hand to assist you with reporting the incident.

Even if you don't intend to make a claim, notifying us helps us control the claim and reduce costs, potentially positively affecting your ongoing renewal premiums.

Method 1: Reporting an Incident via the Flock Portal (Recommended)

Step 1: Access the Portal

• Log in to your Flock portal account - Applicable to policies beginning: HAVFC, R-000 & ADMFL

Step 2: Locate the "Report an Incident" Button

• Find the "Report an Incident" button to the left of the screen.

Step 3: Open the Form

• Click on the button to open the incident reporting form.

Step 4: Fill in the Details

• Fill in the questions presented; some are mandatory, while others are optional.
• Please complete as many details as possible to help speed up the incident reporting process.

Step 5: Upload Images

• You can also upload images related to the incident.

Step 6: Submit the Form

• Click "Submit" to send the form.

Frequently Asked Questions (FAQs) Relating to Flock Portal Notifications

• What happens when the claim form is submitted?
  • Depending on the policy you hold, Our dedicated claims team is notified immediately and will be in touch with you for the next steps.
• What if I want to add more information later?
  • Reply to response email from the claims handler including the claim number, to update the current claim.
• How can I get an update on my claim?
  • You can check the Flock portal for an update or call our claims providers for a more comprehensive status. The number you require can be found below:
    • Policies starting HAVFL or HAVFC: 0113 487 1075
    • Policies starting R-000: 0344 856 2215 - Option 2
    • Policies starting ADMFL: 0344 243 8657

Information required when reporting an incident via our hotline - Options 2a, 2b & 2c

Where you have chosen one of our hotlines to report an incident, they will ask you a series of questions which will include, but not be limited to the below. Having as much of this readily available as possible will result in a much more efficient service.

• The fleet name and policy number
• Your name, job title, and contact details
• Driver's name and contact details (if different)
• Vehicle make, model, and registration number
• Date, time, and location of the accident
• A detailed description of the accident and any damages
• Third-party details and insurance information
• Details of any injuries sustained, if applicable
• Information about the emergency services' attendance, if applicable
• Photographs of the scene, if available

Note

If you don't have all the information within 24 hours, don't delay reporting the accident. Early notification helps us control the claim and associated costs more effectively.

We hope this article guides you through the incident reporting process efficiently. If you have further questions, feel free to reach out to our support team