How do I make a motor claim?

How do I make a motor claim?

If you or one of your drivers has been involved in an accident, it's crucial to notify us within 24 hours, no matter who is at fault. You have two primary methods to report a motor claim:

  1. Via the Flock Portal (Recommended): A streamlined online form allows you to efficiently notify us of an incident. Please note this is not currently available for Taxi policies.
  2. Via the hotline:
    1. Taxi policies: Our dedicated Haven Claims Service is available 24/7, 365 days a year at 0113 487 1074.
    2. All other policies: Our dedicated Davies Claims Service is available 24/7, 365 days a year at 0344 856 2215.

Even if you don't intend to make a claim, notifying us helps us control the claim and reduce costs, potentially positively affecting your ongoing renewal premiums.

Method 1: Reporting an Incident via the Flock Portal (Recommended)

Step 1: Access the Portal

  • Log in to your Flock portal account.

Step 2: Locate the "Report an Incident" Button

  • Find the "Report an Incident" button to the left of the screen.

Step 3: Open the Form

  • Click on the button to open the incident reporting form.

Step 4: Fill in the Details

  • Fill in the questions presented; some are mandatory, while others are optional.
  • Please complete as many details as possible to help speed up the incident reporting process.

Step 5: Upload Images

  • You can also upload images related to the incident.

Step 6: Submit the Form

  • Click "Submit" to send the form.

Step 7: Close the Form

  • Click the "X" at the top-right corner to return to the Flock portal.

Frequently Asked Questions (FAQs)

  • What happens when the claim form is submitted?
    • Our claims handler, Davies is notified immediately and will be in touch with you for the next steps.
  • What if I want to add more information later?
    • Reply to response email from Davies including the claim number, to update the current claim.
  • How can I get an update on my claim?
    • You can check the Flock portal for an update or call our claims handler (Davies) for a more comprehensive status.

Method 2a: Reporting via Haven Claims Service

If you have a taxi policy you will need to report the claim by calling Haven Claims, at 0113 487 1074, please have the following information ready:

  • The fleet name and policy number
  • Your name, job title, and contact details
  • Driver's name and contact details (if different)
  • Vehicle make, model, and registration number
  • Date, time, and location of the accident
  • A detailed description of the accident and any damages
  • Third-party details and insurance information
  • Information about the emergency services' attendance, if applicable
  • Photographs of the scene, if available

Method 2b: Reporting via Davies Claims Service

If you choose to report the claim by calling Davies at 0344 856 2215, please have the following information ready:

  • The fleet name and policy number
  • Your name, job title, and contact details
  • Driver's name and contact details (if different)
  • Vehicle make, model, and registration number
  • Date, time, and location of the accident
  • A detailed description of the accident and any damages
  • Third-party details and insurance information
  • Information about the emergency services' attendance, if applicable
  • Photographs of the scene, if available

Note

If you don't have all the information within 24 hours, don't delay reporting the accident. Early notification helps us control the claim and associated costs more effectively.

We hope this article guides you through the incident reporting process efficiently. If you have further questions, feel free to reach out to our support team