How do I make a claim or report an incident?

It's crucial to notify fleet insurance claims within 24 hours, no matter who is at fault. You can do this online, or on the phone.

Online, via the Flock Fleet Portal (Recommended): A streamlined online form allows you to notify us of a claim or incident efficiently.
On the phone:
1. Insurance policies starting with HAVFC or HAVFL: Our dedicated Haven Claims Service is available 24/7, 365 days a year at 0113 487 1074.
2. Insurance policies starting with R-000: Our dedicated Davies Claims Service is available 24/7, 365 days a year at 0344 856 2215.
3. Insurance policies starting with ADMFL: Our dedicated FMG Claims Service is available 24/7, 365 days a year at 0344 243 8657.

If choosing one of the hotline options above, please scroll down to see the information you will need at hand to assist you with reporting the incident.

Even if you don't intend to make a claim, notifying us helps us control the claim and reduce costs, potentially positively affecting your ongoing renewal premiums.

Method 1: Reporting an Incident via the Flock Fleet Portal (Recommended)

Reporting a claim through Flock's digital system is a quick and straightforward process. Below is a simple guide to help you navigate the form and ensure you provide the right information at the right time.

Step 1: Provide Key Incident Information

At the start of the form, you'll be asked to enter the key details about the incident. This includes:

Date and time of the incident
Vehicle registration number (the number plate)

At this point we will check the VRN against vehicles on your policy to ensure that your vehicle was on-cover at the time of incident.

key incident information

Step 2: Enter Third-Party Details

If other vehicles are involved in the incident, you will be prompted to enter their details in this section. This includes:

Third-party vehicle registration number
Name and contact information of the third party

After completing this section and selecting Next, a submission is automatically sent to initiate third-party intervention as quickly as possible.

Step 3: Continue with the Form

You will be asked for additional information in the following steps. The fields may vary depending on the type of incident, and not all fields are mandatory - some are optional and depend on your specific circumstances.

Step 4: Upload Files (Optional)

If you have photos or documents related to the incident, you can upload them here. You can upload files up to a maximum of 20 megabytes in size. This might include:

Photos of the damage
Dashcam footage
Police reports or other documents

Step 5: Submit Your Claim

Once you’ve completed the form, select Submit. At this stage:

The claims administrator receives an update, which is sent via email depending on your policyholder (such as ANDI, Haven and Admiral).
You, as the submitter, will also receive a confirmation email confirming that your claim has been submitted successfully.

The claim will then be visible in the Flock portal within a couple of days, once the claims administrator has reviewed and validated it.

Frequently Asked Questions (FAQs) Relating to Flock Fleet Portal Notifications

What happens when the claim form is submitted?
- Depending on the policy you hold, Our dedicated claims team is notified immediately and will be in touch with you for the next steps.
What if I want to add more information later?
- Reply to response email from the claims handler including the claim number, to update the current claim.
How can I get an update on my claim?
- You can check the Flock portal for an update or call our claims providers for a more comprehensive status. The number you require can be found below:
  - Policies starting HAVFL or HAVFC: 0113 487 1075
  - Policies starting R-000: 0344 856 2215 - Option 2
  - Policies starting ADMFL: 0344 243 8657

Information required when reporting an incident via our hotline - Options 2a, 2b & 2c

Where you have chosen one of our hotlines to report an incident or a claim, they will ask you a series of questions which will include, but not be limited to the below. Having as much of this readily available as possible will result in a much more efficient service.

The fleet name and insurance policy number
Your name, job title, and contact details
Driver's name and contact details (if different)
Vehicle make, model, and registration number
Date, time, and location of the accident
A detailed description of the accident and any damages
Third-party details and insurance information
Details of any injuries sustained, if applicable
Information about the emergency services' attendance, if applicable
Photographs of the scene, if available

Note

If you don't have all the information within 24 hours, don't delay reporting the accident. Early notification helps us control the claim and associated costs more effectively.

We hope this article guides you through the incident reporting process efficiently. If you have further questions, feel free to reach out to our support team