How do I make a complaint?

It is our intention to provide a high level of service at all times.

However, if you have reason to make a complaint about our service you should contact us immediately via our web chat or

You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0800 0 234 567 and further information is available at  If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected. We will provide a summary of our complaints handling procedures should you make a complaint that we cannot resolve informally and at any other time, upon your request.