How do I make a complaint?

At Flock, we strive to maintain the highest level of service at all times. If you have concerns about our service, please contact us immediately through our web chat or by emailing

If you are not satisfied with the resolution, you may be entitled to escalate your complaint to the Financial Ombudsman Service. They can be reached by telephone at 0800 0 234 567, or you can find more information on their website at Referring a complaint to the Financial Ombudsman Service does not affect your legal rights.

Should you lodge a complaint that we cannot resolve informally, we will provide you with a summary of our complaints handling procedures. This summary is also available upon request at any time.