What information do I need if I need to make a claim on my policy?

Gathering as much information as possible at the accident location helps us get your claim processed as efficiently as possible whilst minimising cost. Download a printable checklist 

The minimum information we need from you within 24 hours is: 

  • The fleet name and policy number
  • Your name, job title, and contact details (mobile and email)
  • Drivers name (if different), and contact details (mobile and email)
  • Vehicle make, model and registration number
  • The date, time and accident location where the event occurred
  • Description of the accident and details of the damage to the insured and third party vehicles, property damage and/or details of any injury to either driver, and whether a pedestrian was involved and if so, if they sustained injury
  • The name, address and contact details for the Third Party, their insurance company, policy number and vehicle registration number

Later we will need to know:

  • Attendance of the emergency services, if any. If the Police attended, please provide the reference number.
  • Photographs of the location, scene and vehicle and/or property damage

Download a checklist

Snapshot Checklist