---
title: What information do I need if I need to make a claim on my policy?
description: What information do I need if I need to make a claim on my policy?
---

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1. [Fleet Insurance FAQ](https://help.flockcover.com/)
2. [Making a Claim](https://help.flockcover.com/making-a-claim)

# What information do I need if I need to make a claim on my policy?

Gathering as much information as possible at the accident location helps us get your claim processed as efficiently as possible whilst minimising cost. [Download a printable checklist ](https://hubs.ly/Q0245kzq0)

The minimum information we need from you within 24 hours is: 

- The fleet name and policy number
- Your name, job title, and contact details (mobile and email)
- Drivers name (if different), and contact details (mobile and email)
- Vehicle make, model and registration number
- The date, time and accident location where the event occurred
- Description of the accident and details of the damage to the insured and third party vehicles, property damage and/or details of any injury to either driver, and whether a pedestrian was involved and if so, if they sustained injury
- The name, address and contact details for the Third Party, their insurance company, policy number and vehicle registration number

Later we will need to know:

- Attendance of the emergency services, if any. If the Police attended, please provide the reference number.
- Photographs of the location, scene and vehicle and/or property damage

### Download a checklist

[![Snapshot Checklist](https://help.flockcover.com/hs-fs/hubfs/Snapshot%20Checklist.png?width=344&height=486&name=Snapshot%20Checklist.png)](https://hubs.ly/Q0245kzq0)

 

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