Policies: I can't download my documents

It may be worth checking your browser settings as often Safari/Firefox blocks 'pop-ups.'

Here are a few links for How to remove pop-ups:

Block or allow pop-ups in Chrome

Block pop-ups in Safari on Mac

When you click on the download button your browser URL may change to unlock the pop-up. Alternatively, do you have access to Chrome? We often find users have better access with Chrome.