With our hourly, monthly or annual coverage you are able to cancel within the below timeframes.

Hourly Policy: You have the right to cancel an hourly policy, without penalty, within 15 minutes of the policy start time (Hourly Policy Cooling Off period). If you cancel within the Hourly Policy Cooling off period, you will receive a full refund. You can cancel the policy in these circumstances online or via the App.

Policies cannot be cancelled after the Hourly Cooling Off period and you will not receive a refund.

Monthly Policy: You have the right to cancel a monthly policy, without penalty, within 24 hours of the policy start time (Monthly Policy Cooling-off period). If you cancel within the Monthly Cooling-Off period, you will receive a full refund. You must contact us via our in-app chat and we will cancel the policy on your behalf.

You will not receive a refund should you cancel the policy outside of the Monthly Cooling-off Period.

Annual Policy: You have the right to cancel an annual policy, without penalty, within 14 days of the policy start date (Annual Policy Cooling Off Period). If you cancel within the Annual Policy cooling-off period, you will receive a full refund. Should you cancel the policy outside of the Annual Policy Cooling Off period you will be entitled to a pro-rata refund unless there has been a claim when you will not be entitled to a refund.

You must contact us via our in-app chat and we will cancel the policy on your behalf.

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