The following Terms of Business Agreement sets out the basis on which Flock, referred to as ‘We’, ’Us’, ‘Our’ will provide business services to you as a consumer or commercial client of the firm.
Please contact us immediately if there is anything in these terms of business which you do not understand or with which you disagree. We are happy to answer any questions and willing to explain these terms and the reasons for them.
BY USING THE FLOCK COVER APP, YOU CONFIRM THAT YOU HAVE ACCEPTED THESE TERMS OF BUSINESS AND THAT YOU AGREE TO COMPLY WITH THEM.
Telephone: 01234 480260
Address: Flock LTD, Unit 102, The Record Hall, 16-16a Baldwin's Gardens, London, EC1N 7RJ
Business Hours:09.00 - 18.00
About us: Flock Limited is an Appointed Representative of Innovative Risk Limited, who are authorised and regulated by the Financial Conduct Authority, FCA #609155) who have arranged for the insurance provided by Flock to be underwritten by Allianz Global Corporate & Specialty. Innovative Risk Limited are authorised and regulated by the Financial Conduct Authority, and their Firm Reference Number is 609155. We are permitted to arrange non-investment insurance policies. You can check these details online using the Financial Services Register at https://register.fca.org.uk/ or by contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768.
Your duty of disclosure
Non-consumer customers: Where we arrange insurance wholly or mainly for purposes related to your trade, business or profession, you have a duty under The Insurance Act 2015 to make a fair presentation of the risk. This means that you must disclose every material circumstance which you and/or your senior management and/or anyone responsible for arranging your insurance know or ought to know. Alternatively, you must disclose sufficient information which would put the insurer on notice that it needs to make further enquiries for the purpose of revealing those material circumstances.You are expected to carry out a reasonable search in order to make a fair presentation of the risk and will be deemed to know what should reasonably have been revealed by the search.
Your duty of fair presentation applies at the start of the policy, at renewal and when any variation of the policy is arranged. If you fail to make a fair presentation, the insurer may refuse to pay your claim or reduce the settlement amount, depending on the circumstances.
How to cancel
Any pay-as-you-fly insurance policies booked through the Flock Cover app that comes into effect immediately after booking cannot be cancelled or refunded, as they are instant.
However, if you plan for a flight in advance and cancel before the policy start time, you will receive a full refund.
Protecting your information
All personal information about you will be treated as private and confidential (even when you are no longer a customer) except where the disclosure is made at your request or with your consent or where we are required by law to disclose it. If we are contacted by a regulator or other government body, we may disclose whether you are a licenced drone operator and provide details of any specific flight you have made whilst using the Flock Cover app. We will use your information in relation to setting up and administering your insurance and any related credit arrangements.
Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting distribution and claims purposes. Your data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please contact us. We and/or the insurers may use publicly available data from a variety of sources, including credit reference agencies and other external organisations to verify your identity or creditworthiness, to avoid fraud, and to obtain beneficial quotes and payment options on your behalf. Each of the searches may appear on your credit report whether or not your application proceeds.
By accepting these terms and conditions you agree to these uses of your information.
How to claim
You can make a claim through the Flock Cover app when you are still in flight, or after the flight has ended via the Flight History page. This should be done as soon as you become aware of any incident which could give rise to a claim. If in doubt about how to make a claim through the Flock Cover app, please contact us directly.
Fees and charges
The total premium cost includes a 12% Insurance Premium Tax and a Distribution Fee from our payment partner Stripe. Currently, the fee is 1.4% + 20p for major European cards. For more information, see here.
You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business or arranging premium finance.
Protecting your money
Prior to your premium being forwarded to the insurer (or forwarded to you in the event of a premium refund), we hold your money as an agent of the insurer with which we arrange your insurance. Where we hold premium as the agent of the insurer it is regarded as received by the insurer.
We may transfer your premiums to the insurer through another party, such as a broker or underwriting agent for the purposes of effecting a transaction.
By accepting this Terms of Business Agreement, you are giving your consent for us to treat your money in this way. Please notify us immediately if you have any objection or query.
It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact us immediately using the contact details on the first page of this document. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0800 0 234 567 and further information is available at http://www.financial-ombudsman.org.uk/. If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected. We will provide a summary of our complaints handling procedures should you make a complaint which we cannot resolve informally and at any other time, upon your request.
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance arranging is covered for 100% of the claim, also without any upper limit. The compensation scheme does not apply to consumer credit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or 020 7741 4100 or by visiting http://www.fscs.org.uk/
Money laundering/Proceeds of crime
We are obliged to report to the National Crime Agency any suspicion of money laundering or terrorist financing activity and we are prohibited from disclosing any such report.
Adequacy of insurance values
It is the responsibility of the insured to ensure that all sums insured and policy limits are adequate. Whilst we seek to assist in establishing and maintaining insured values and indemnity limits we cannot accept responsibility for their accuracy.
Conflicts of interest
As appointed representatives of Innovative Risk we generally act as your agent in arranging your insurance and assisting you in the event of a claim. In certain circumstances, we may act for and owe duties of care to insurers and/or other parties. Where we become aware of any actual or potential conflict of interest, we will inform you of the situation, the options available to you and obtain your consent before we proceed.
The insurer we use, Allianz, is regulated and is required to have adequate capital resources. However, we cannot guarantee the solvency of Allianz. An insolvent insurer may be unable to pay claims or may be unable to pay them in full and you may have to pay a further premium to pay for alternative insurance cover.
Law and jurisdiction
These Terms of Business shall be governed by and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.